How to advance theory through literature reviews in logistics and supply chain management
Purpose The discipline's most common uses for literature reviews—identifying gaps,
developing research agendas, and categorizing the literature—too often fail to challenge …
developing research agendas, and categorizing the literature—too often fail to challenge …
Research in logistics service quality: A systematic literature review
M Kilibarda, M Andrejić, V Popović - Transport, 2020 - jau.vgtu.lt
Abstract Logistics Service Quality (LSQ) is recognized as an important tool in modern
markets. In recent years, a number of researches in this field are growing rapidly. Numerous …
markets. In recent years, a number of researches in this field are growing rapidly. Numerous …
Investigating logistics service quality in omni-channel retailing
Purpose The purpose of this paper is to investigate the impact of logistics service quality
(LSQ) on consumer satisfaction and loyalty in an omni-channel retail environment …
(LSQ) on consumer satisfaction and loyalty in an omni-channel retail environment …
Data quality for data science, predictive analytics, and big data in supply chain management: An introduction to the problem and suggestions for research and …
Today׳ s supply chain professionals are inundated with data, motivating new ways of
thinking about how data are produced, organized, and analyzed. This has provided an …
thinking about how data are produced, organized, and analyzed. This has provided an …
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience
NK Jain, H Gajjar, BJ Shah - Journal of Retailing and Consumer Services, 2021 - Elsevier
This paper empirically examines the mediating role of shopping satisfaction between
electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper …
electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper …
The new age of customer impatience: An agenda for reawakening logistics customer service research
Purpose The purpose of this paper is to shed light on the body of logistics customer service
(LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the …
(LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the …
New frontiers in logistics research: theorizing at the middle range
Logistics has evolved from a description‐based discipline to one based upon theoretical
grounding from other business disciplines to define, explain, and understand complex …
grounding from other business disciplines to define, explain, and understand complex …
A further approach in omnichannel LSQ, satisfaction and customer loyalty
M Cotarelo, H Calderón, T Fayos - International Journal of Retail & …, 2021 - emerald.com
Purpose The purpose of this research is to analyse the LSQ in the context of three different
omni-channel purchasing scenarios while considering four dimensions (timeliness …
omni-channel purchasing scenarios while considering four dimensions (timeliness …
Consumer participation in last-mile logistics service: an investigation on cognitions and affects
Purpose Increasingly, the logistics industry offers innovative solutions that interact with end-
consumers directly. The purpose of this paper is to examine the consumer participation …
consumers directly. The purpose of this paper is to examine the consumer participation …
Third‐party logistics: a meta‐analytic review and investigation of its impact on performance
Interest in third‐party logistics has been steadily increasing over the last two decades.
Recently, increased focus by researchers has produced a solid literature base of academic …
Recently, increased focus by researchers has produced a solid literature base of academic …