Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. There are several factors that …

The existence of very busy peak periods is a problem in itself for service marketing.
However, in the business world, it is not enough to be in this position, we have to be …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. Consumers pay in return for the …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

The concept of community empowerment in the socio-cultural field is an effort to strengthen
small people through improving, strengthening, and upholding values, ideas, and norms …