This review paper identifies the antecedents and consequences of customer loyalty and
suggests a conceptual model. The paper identifies four dimensions (customer satisfaction …

Purpose–The purpose of this study is to identify the underlying dimensions of
trustworthiness of financial service providers in the Indian retail banking sector and to model …

Unquestionably, consumers have increasingly gained free access to a wealth of information
on an unprecedented scale. The phenomenon of consumer empowerment has significantly …

The structure and dimensionality of the trustworthiness construct are important theoretical
and practical issues. Building on the work of Ennew and Sekhon and based on a sample of …

Both consumers and businesses have been negatively impacted by the COVID-19
pandemic. Consumer behavior is negatively impacted by this disruptive environment …

The corporate annual reports (CAR) are prepared to communicate financial results among
stakeholders. This research paper is set to find out whether CAR is useful and trustworthy for …