ProcessGAN: Supporting the creation of business process improvement ideas through generative machine learning
Business processes are a key driver of organizational success, which is why business
process improvement (BPI) is a central activity of business process management. Despite an …
process improvement (BPI) is a central activity of business process management. Despite an …
[HTML][HTML] Ticket automation: An insight into current research with applications to multi-level classification scenarios
A Zangari, M Marcuzzo, M Schiavinato… - Expert Systems with …, 2023 - Elsevier
Modern service providers often have to deal with large amounts of customer requests, which
they need to act upon in a swift and effective manner to ensure adequate support is …
they need to act upon in a swift and effective manner to ensure adequate support is …
Darwin: An online deep learning approach to handle concept drifts in predictive process monitoring
Predictive process monitoring (PPM) is a specific task under the umbrella of Process Mining
that aims to predict several factors of a business process (eg, next activity prediction) based …
that aims to predict several factors of a business process (eg, next activity prediction) based …
Decay replay mining to predict next process events
In complex processes, various events can happen in different sequences. The prediction of
the next event given an a-priori process state is of importance in such processes. Recent …
the next event given an a-priori process state is of importance in such processes. Recent …
Global conformance checking measures using shallow representation and deep learning
J Peeperkorn, S vanden Broucke… - Engineering Applications of …, 2023 - Elsevier
Conformance checking refers to techniques that can compare normative process behavior,
typically captured by process models, and observed process behavior, usually captured in …
typically captured by process models, and observed process behavior, usually captured in …
Lupin: A llm approach for activity suffix prediction in business process event logs
V Pasquadibisceglie, A Appice… - 2024 6th International …, 2024 - ieeexplore.ieee.org
Forecasting future states of running process instances is one of the main challenges of
Predictive Process Monitoring (PPM). Several deep learning approaches have recently …
Predictive Process Monitoring (PPM). Several deep learning approaches have recently …
Approximate conformance checking: Fast computation of multi-perspective, probabilistic alignments
In the context of process mining, alignments are increasingly being adopted for conformance
checking, due to their ability in providing sophisticated diagnostics on the nature and extent …
checking, due to their ability in providing sophisticated diagnostics on the nature and extent …
BenchIMP: A benchmark for quantitative evaluation of the incident management process assessment
A Palma, N Bartoloni, M Angelini - Proceedings of the 19th International …, 2024 - dl.acm.org
In the current scenario, where cyber-incidents occur daily, an effective Incident Management
Process (IMP) and its assessment have assumed paramount significance. While …
Process (IMP) and its assessment have assumed paramount significance. While …
Remaining cycle time prediction with Graph Neural Networks for Predictive Process Monitoring
LT Duong, L Travé-Massuyès, A Subias… - Proceedings of the 2023 …, 2023 - dl.acm.org
Predictive process monitoring is at the intersection of machine learning and process mining.
This subfield of process mining leverages historical data generated from process executions …
This subfield of process mining leverages historical data generated from process executions …
Assessing the Performance of Remaining Time Prediction Methods for Business Processes
The prediction of the remaining time for business processes is a major task in predictive
process monitoring (PPM). In the last years, various machine learning methods were …
process monitoring (PPM). In the last years, various machine learning methods were …