Resilience in healthcare supply chains: a review of the UK’s response to the COVID19
pandemic | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose The paper aims to investigate the practices facilitating the transformation of
healthcare services, understanding the resulting outcomes in terms of well-being and …

Purpose This research employs a transformative service lens to examine the role of the
supply chain ecosystem in ensuring the health and safety of employees and customers as a …

Creating the conditions that foster student engagement, success and retention remains a
perennial issue within the higher education sector. Traditionally satisfaction has been …

Rethinking the workplace experience as a means for enhancing the well-being of frontline
employees (FLEs) represents a key priority for services. The well-being of frontline …

The sharing economy disrupts the marketplace and brings both benefits and disadvantages
into service ecosystems. We discuss principles of the S‐D logic and transformative service …

As humans and consumers, we spend much of our time immersed in an array of services
and service systems (eg, telecommunications, education, financial, government, and health …

This article conceptualizes and presents a research agenda for the emerging area of
transformative service research, which lies at the intersection of service research and …

Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …

Purpose To understand the financial services experience and consumption in Nigeria from
the perspectives of both the customers and managers. This study aims to explore this under …