Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda
Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism
Z Doborjeh, N Hemmington, M Doborjeh… - International Journal of …, 2022 - emerald.com
Purpose Several review articles have been published within the Artificial Intelligence (AI)
literature that have explored a range of applications within the tourism and hospitality …
literature that have explored a range of applications within the tourism and hospitality …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
From high-touch to high-tech: COVID-19 drives robotics adoption
Global economic and social life has been severely challenged since the World Health
Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and …
Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and …
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …
emergence of robots has attracted increasing interest from business scholars and …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …
The empirical understanding of the drivers of visitors' intentions to use robots in such …
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
X Lv, Y Liu, J Luo, Y Liu, C Li - Annals of Tourism Research, 2021 - Elsevier
As artificial intelligent technologies have been increasingly applied in tourism and hospitality
industry, the service failure caused by artificial intelligence assistant and how to recover …
industry, the service failure caused by artificial intelligence assistant and how to recover …
Students' adoption of AI-based teacher-bots (T-bots) for learning in higher education
R Pillai, B Sivathanu, B Metri, N Kaushik - Information Technology & …, 2024 - emerald.com
Purpose The purpose of this paper is to investigate students' adoption intention (ADI) and
actual usage (ATU) of artificial intelligence (AI)-based teacher bots (T-bots) for learning …
actual usage (ATU) of artificial intelligence (AI)-based teacher bots (T-bots) for learning …
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Hotel industry started to adopt service robots, which are considered a future workforce.
However, no attempt was conducted to examine the dimensionality of service quality of …
However, no attempt was conducted to examine the dimensionality of service quality of …