Ongoing technological disruptions in the service industries have altered modern business
practices globally. Due to the unending transference in the overall consumer behavior in …

Voice assistants have emerged as a new form of technology that can identify human speech
and respond accordingly via synthesized voices and this family of technologies has helped …

Purpose This paper aims to examine the effect of service quality dimensions and customer
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …

Purpose The ever-growing popularity of social media platforms is evidence of consumers
engaging emotionally with these brands. Given the prominence of social media in society …

Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …

Purpose–The purpose of this paper is to further examine the mediation mechanism to
account for the influence of brand experience on brand loyalty by integrating the experiential …

The effect of service quality on customer satisfaction and loyalty and the mediating role of
customer satisfaction : Supermarkets in Fiji | Emerald Insight Books and journals Case studies …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

In the competitive hotel industry, individual hotels find ways to be unique to make their
products and services shine amongst others. Hotels do not leave any stone unturned to …

Purpose–A desirable experiential environment is an essential source of competitive
advantage in the festival industry. Understanding festival attendees' experience is …