Purpose Drawing upon the resource-based view, the authors examined empirically the total
effect of total quality management (TQM), organisational excellence and entrepreneurial …

The purpose of this research is to conduct a Systematic Literature Review to identify
organizational excellence methodologies (OEMs) from the state of the art literature, classify …

Public administration institutions increasingly use business process management (BPM) to
innovate internal operations, increase process performance and improve their services …

Purpose The purpose of this article is to discuss how the mastery of resilience in operations
and supply chains plays a significant role in the transition to a more sustainable future …

Business model innovation and growth of manufacturing SMEs: a social exchange
perspective | Emerald Insight Books and journals Case studies Expert Briefings Open …

Abstract The implementation of Lean Six Sigma in the public sector has grown considerably
in recent years and may be accentuated in times of global economic crisis. Even so, general …

Purpose The purpose of this study is to study the collective effect of leadership, strategic
planning and entrepreneurial organizational culture (EOC) on organizational excellence …

Purpose Although the European Foundation for Quality Management (EFQM) Excellence
Model has been widely adopted throughout Europe, a thorough examination of the factors …

The aim of this research is to identify the organisational profiles; that is to say, the key
management factors and the results which characterise them. We also analyse if these key …

Abstract Statistical Process Control (SPC) is employed to support the effective quality
performance of production and manufacturing processes. The control chart is a type of SPC …