A scenario-based experiment and a field study: A comparative examination for service failure and recovery

JH Kim, SCS Jang - International Journal of Hospitality Management, 2014 - Elsevier
Scenario-based experiments are an important method in service marketing, especially in the
field of service failures and service recoveries. Field studies on these topical areas are rare …

Auction fever! How time pressure and social competition affect bidders' arousal and bids in retail auctions

MTP Adam, J Krämer, MB Müller - Journal of Retailing, 2015 - Elsevier
Auction sites on the Internet frequently put bidders under time pressure or highlight the
social competition that is inherent to auctions. Both aspects are believed to elicit an exciting …

Factors affecting current users' attitude towards e-auctions in China: An extended TAM study

R Li, TLD Chung, AM Fiore - Journal of Retailing and Consumer Services, 2017 - Elsevier
E-auctions have the potential to gain a larger market share of the C2C sector by increasing
participation of current users. The purpose of this study was to examine the factors that …

On the road to addiction: The facilitative and preventive roles of marketing cues

IM Martin, MA Kamins, DM Pirouz, SW Davis… - Journal of Business …, 2013 - Elsevier
This research broadens the focus on the addiction process by examining the role of
marketing cues in the “pre-addiction” phase of the consumption continuum that is broadly …

Not so social: When social media increases perceptions of exclusions and negatively affects attitudes toward content

G Vinuales, VL Thomas - Psychology & Marketing, 2021 - Wiley Online Library
Social media interactions in the form of likes and comments have become a prevalent and
expected form of feedback among consumers. However, as these forms of feedback …

Coercive and legitimate power in the sharing economy: Examining consumers' cooperative behavior and trust

E Hofmann, E Hoelzl, T Sabitzer, B Hartl… - Journal of Economic …, 2022 - Elsevier
Sharing economy organizations depend on customer cooperation. According to the existing
theory, namely, the extended slippery slope framework, coercive and legitimate power are …

Affective images, emotion regulation and bidding behavior: An experiment on the influence of competition and community emotions in internet auctions

MTP Adam, PJ Astor, J Krämer - Journal of Interactive …, 2016 - journals.sagepub.com
Internet auction sites frequently employ images as design elements on their websites in
order to either induce a sense of community or competition among the bidders. In this paper …

A comparison of reward processing during Becker–DeGroot–Marschak and Vickrey auctions: An ERP study

A Newton‐Fenner, D Hewitt, J Henderson… - …, 2023 - Wiley Online Library
Vickrey auctions (VA) and Becker–DeGroot–Marschak auctions (BDM) are strategically
equivalent demand‐revealing mechanisms, differentiated only by a human opponent in the …

How you remind me! the influence of mobile push notifications on success rates in last-minute bidding

A März, M Lachner, CG Heumann… - Journal of …, 2021 - journals.sagepub.com
Last-minute bidding is a prevalent strategy in which bidders submit their bids at the very end
of an online auction; mobile push notifications can remind these bidders of upcoming …

The impact of social cues and effectiveness in check-in advertising

CL Liu - Kybernetes, 2014 - emerald.com
Purpose–Check-in based advertising is growing dramatically as the popularity of social
media increases. The purpose of this paper is to explore which social cues are appropriate …