How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis

TQ Dang, GWH Tan, ECX Aw, KB Ooi… - International Journal of …, 2023 - emerald.com
Purpose The surging entrance of new mobile payment merchants into the growing market
has prompted the need for an in-depth understanding of loyalty formation to retain …

Digital health innovation: exploring adoption of COVID-19 digital contact tracing apps

S Sharma, G Singh, R Sharma, P Jones… - IEEE Transactions …, 2020 - ieeexplore.ieee.org
With the outbreak of COVID-19, contact tracing is becoming a used intervention to control
the spread of this highly infectious disease. This article explores an individual's intention to …

Switching from cash to mobile payment: what's the hold-up?

XM Loh, VH Lee, GWH Tan, KB Ooi, YK Dwivedi - Internet Research, 2021 - emerald.com
Purpose This paper explores the reasons behind the slow uptake of mobile payment (m-
payment) from a switching intention (SI) perspective. The antecedents of SI from cash to m …

Acceptance of or resistance to facial recognition payment: A systematic review

T Yu, C Wang, Q Bian, AP Teoh - Journal of Consumer …, 2024 - Wiley Online Library
With increasing evidence supporting the use of biometric identification methods for
authentication, this study aims to enhance our understanding of the factors influencing the …

Resistance to facial recognition payment in China: The influence of privacy-related factors

Y Liu, W Yan, B Hu - Telecommunications Policy, 2021 - Elsevier
As mobile payment technology is at a nascent stage, the use of facial recognition payment
(FRP) services is gradually penetrating the lives of Chinese people. Although the FRP …

Smile to pay: predicting continuous usage intention toward contactless payment services in the post-COVID-19 era

CT Lee, LY Pan - International Journal of Bank Marketing, 2023 - emerald.com
Purpose Financial technology (FinTech) is undergoing a transformation as a result of
robotics and artificial intelligence. FinTech service providers are embracing contactless …

Mobile-lizing continuance intention with the mobile expectation-confirmation model: An SEM-ANN-NCA approach

XM Loh, VH Lee, LY Leong - Expert Systems with Applications, 2022 - Elsevier
In recent years, mobile technologies and services have become prevalently diffused among
the general public in view of their multifunctionality. Hence, this study looks to establish a …

The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic

XM Loh, VH Lee, TS Hew, B Lin - International Journal of Bank …, 2022 - emerald.com
Purpose This study examines the antecedents of continuance intention to use mobile
payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) …

Assessing factors influencing consumers' non-adoption intention: exploring the dark sides of mobile payment

RK Behera, PK Bala, NP Rana - Information Technology & People, 2023 - emerald.com
Purpose The new ways to complete financial transactions have been developed by setting
up mobile payment (m-payment) platforms and such platforms to access banking in the …

Factors affecting user adoption of e-payment services available in mobile wallets in Saudi Arabia

NY Alswaigh, ME Aloud - … Journal of Computer Science & Network …, 2021 - koreascience.kr
Mobile wallets have been in continuous demand and developed over the past few years,
especially during the COVID-19 pandemic. Several studies have examined user intentions …