With citizens being considered customers, public administration scholars have become
interested in explaining satisfaction with public services and studying the consequences of …

Purpose The purpose of this paper is to review the literature on public service failure and
develop a research agenda for studying public service failure alongside private service …

What do public administrators and policy analysts have in common? Their work is
undertaken within networks formed when different organizations align to accomplish some …

The hallmark of the welfare state is the extension of social rights to the most vulnerable, a
cause historically championed by nonprofit human-service organizations. With the rise of …

This study examines how cities help social entrepreneurship—the activity of private
individuals and organizations taking initiative to address social challenges in their …

This paper seeks to explain why the trend towards more cooperative forms of policymaking,
though in all likelihood necessary for policy efficiency and even at first glance promising with …

When crises strike, street-level organizations (SLOs) form the frontline response, providing
essential services on which society depends. Yet the role of SLOs as crisis responders has …

An important decision confronting public managers is choosing when to contract for service
delivery. We focus on two service characteristics that transaction cost theory suggests may …

Media, politicians, and reform proponents frequently assert that public sector organizations
are inefficient and burdened by administrative procedures. But are negative stereotypes of …

A revolution in the measurement and reporting of government performance through the use
of published metrics, rankings and reports has swept the globe at all levels of government …