Hospitality and tourism service innovation: A bibliometric review and future research agenda

H Shin, RR Perdue - International Journal of Hospitality Management, 2022 - Elsevier
Adopting a life cycle innovation process model, including innovation creation, diffusion, and
evaluation, this research analyzed the knowledge development of service innovation …

Defining service innovation: A review and synthesis

L Witell, H Snyder, A Gustafsson, P Fombelle… - Journal of Business …, 2016 - Elsevier
Research on service innovation appears in several research disciplines, with important
contributions in marketing, management, and operations research. Although the concept is …

Hotels' COVID-19 innovation and performance

A Sharma, H Shin, MJ Santa-María… - Annals of Tourism …, 2021 - Elsevier
To navigate the unchartered terrain that has resulted from the pandemic, there is a palpable
need for hotels to re-assess current business practices, and quickly devise new and …

Digital business capability: its impact on firm and customer performance

DM Wielgos, C Homburg, C Kuehnl - Journal of the Academy of Marketing …, 2021 - Springer
Digital business transformation forces firms to develop foundational capabilities to remain
competitive. However, despite considerable academic and managerial interest, the nature of …

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

B Larivière, D Bowen, TW Andreassen, W Kunz… - Journal of business …, 2017 - Elsevier
The service encounter–one of the foundational concepts in service research–is
fundamentally changing due to rapid evolutions in technology. In this paper, we offer an …

How big data analytics enables service innovation: materiality, affordance, and the individualization of service

C Lehrer, A Wieneke, JAN Vom Brocke… - Journal of …, 2018 - Taylor & Francis
The article reports on an exploratory, multisite case study of four organizations from the
insurance, banking, telecommunications, and e-commerce industries that implemented big …

The importance of human-related factors on service innovation and performance

K Tajeddini, E Martin, L Altinay - International Journal of Hospitality …, 2020 - Elsevier
Firm size, collaboration, foreign ownership and the level of formal training for employees are
just some of the key inputs considered to be important in the amount of Service innovation in …

The central role of knowledge integration capability in service innovation-based competitive strategy

S Salunke, J Weerawardena… - Industrial Marketing …, 2019 - Elsevier
This study examines how B2B service firms organize and manage knowledge in order to
deliver new value adding solutions and in turn competitive advantage, addressing calls for …

Co-design: from expert-to user-driven ideas in public service design

J Trischler, T Dietrich… - Public management review, 2019 - Taylor & Francis
While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …

Creating value in servitization through digital service innovations

C Raddats, P Naik, AZ Bigdeli - Industrial Marketing Management, 2022 - Elsevier
Servitization increasingly requires the use of digital technologies such as the Internet of
Things (IoT), cloud computing, and predictive analytics. This paper investigates digital …