While customer journey (CJ) research proliferates, prior studies have adopted different CJ
conceptualisations, theoretical perspectives, and methods, fostering fragmentation in CJ …

Over the last few years, digitalisation has accelerated its pace, fuelling the creation of a
massive amount of data. This has resulted in a need to introduce legal mechanisms to …

Compliance with the General Data Protection Regulation (GDPR) or related laws by
organizations could require organizational and technological changes. This topic has …

Research into digital platforms has become increasingly difficult. One way to overcome
these difficulties is to build on data access rights in EU data protection law, which requires …

The creator economy features a pertinent, growing role of content creators and-viewers,
revealing this service sub-sector's rising economic, and strategic, contribution. In parallel …

In recent years, digital sovereignty has become a central term in digital policy discourses.
Both authoritarian and democratic states use digital sovereignty as a base for their digital …

AI-powered systems pose unknown challenges for designers, policymakers, and users,
making it more difficult to assess potential harms and outcomes. Although understanding …

In recent years, online services have started to make personal data of users more accessible
by offering dedicated ways of exporting data. The introduction of download portals is …

Various regulations including the GDPR empower users with the right to request a copy of
their personal data processed by data holders. This right of access can serve as the …

Abstract The European Union's General Data Protection Regulation (GDPR) strengthened
several rights for individuals (data subjects). One of these is the data subjects' right to access …