The impact of customer relationship management and company reputation on customer loyalty: The mediating role of customer satisfaction

RU Khan, Y Salamzadeh, Q Iqbal… - Journal of Relationship …, 2022 - Taylor & Francis
This study investigates the impact of customer relationship management (CRM) and
company reputation on customer loyalty with customer satisfaction mediating the relation …

[HTML][HTML] Factors affecting women entrepreneurs' success: a study of small-and medium-sized enterprises in emerging market of Pakistan

RU Khan, Y Salamzadeh, SZA Shah… - Journal of innovation and …, 2021 - Springer
In the present era, women are recognized as successful entrepreneurs through their strong
desire, qualities, and capabilities for robust economic development. Due to such an …

Do international resources configure SMEs' sustainable performance in the digital era? Evidence from Pakistan

Y Xin, RU Khan, V Dagar, F Qian - Resources Policy, 2023 - Elsevier
This study examines the impact of international resources on sustainable performance
through the mediating role of green entrepreneurial orientation. In emerging economies, the …

The impact of business process reengineering on organizational performance during the coronavirus pandemic: moderating role of strategic thinking

NS Shahul Hameed, Y Salamzadeh, NF Abdul Rahim… - Foresight, 2022 - emerald.com
Purpose This paper aims to investigate the impact of business process reengineering on
organizational performance in the Malaysian electronics manufacturing industry during the …

I can see the opportunity that you cannot! A nexus between individual entrepreneurial orientation, alertness, and access to finance

AR Bilal, T Fatima, S Iqbal, MK Imran - European Business Review, 2022 - emerald.com
Purpose The purpose of this study is to demonstrate how alertness enable small and
medium scale enterprise (SME) owners to leverage their individual entrepreneurial …

[HTML][HTML] Do digital finance and the technology acceptance model strengthen financial inclusion and SME performance?

US Thathsarani, W Jianguo - Information, 2022 - mdpi.com
Digital inclusive finance, as a vital engine for the country's high-quality growth, provides new
impetus and prospects for encouraging economic development during the looming …

Impact of network structure on sustainable competitive performance among Pakistani small and medium enterprises: does government financial support matter?

RU Khan, A Mahmood, M Ahmed, MJ Mustafa… - Journal of Global …, 2021 - Springer
Government support plays a vital role to push the firms to gain sustainable competitive
performance and economic development of an economy. Nevertheless, from the last …

Spurring competitiveness, social and economic performance of family-owned SMEs through social entrepreneurship; a multi-analytical SEM & ANN perspective

RU Khan, C Richardson, Y Salamzadeh - Technological Forecasting and …, 2022 - Elsevier
Social enterprises have become a nascent concept in academia and have grabbed the
attention of research scholars. They are deemed as an important predictor of economic …

Entrepreneurial orientation, entrepreneurial competencies, innovation, and performances in SMEs of Pakistan: Moderating role of social ties

J Aftab, M Veneziani, H Sarwar… - Business Ethics, the …, 2022 - Wiley Online Library
The current study examines the mediating role of innovation and entrepreneurial
competencies in entrepreneurial orientation's relationship with financial, social, and …

Mediating effect of innovation capability between entrepreneurial resources and micro business performance

TST Taleb, N Hashim, N Zakaria - The Bottom Line, 2023 - emerald.com
Purpose This study aims to examine the effect of entrepreneurial resources on micro
businesses and the mediating role of innovation capability in this relationship …