Evaluation of service quality gaps in traditional appliance retail using cause-and-effect matrix and service failure-mode-and-effect analysis techniques with case …
CC Wang, M Lin - TEM Journal, 2020 - ceeol.com
With the advent of the new retail era, the traditional home appliance retail market is at a
critical stage of transformation. The practical problem is the lack of understanding the …
critical stage of transformation. The practical problem is the lack of understanding the …