La lealtad del cliente es uno de los mayores desafíos para la industria de las aerolíneas.
Por eso, los profesionales de marketing están buscando información sobre cómo …

Purpose–In this paper, a model of student loyalty with graduate online programs utilizing
relationship marketing theory elements was developed. The relationships between service …

This study aims to identify the factors that make passengers loyal to an airline in Southern
Africa by investigating the impact of service quality and safety perception on customer …

Developing a model to identify the antecedents and consequences of user satisfaction with
digital libraries | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose This study aims to consider a five-factor model to evaluate the service quality of
solar product companies in the context of rural Punjab (India) and validate the proposed …

The study aims to investigate the organizational commitment and loyalty among millennial
generation employees in Integrated Islamic Schools. The study gathered information and …

Purpose–In previous studies, historical information of customer had been used for
determining customer lifetime value (CLV). The purpose of this paper is to modify CLV …

Customer loyalty-is a voluntary user solution for a long time to build relationships with the
company. Loyalty is the user's desire for a long time to continue their relationship with a …

This study set out to examine the interrelationships between service quality, customer
satisfaction, and customer loyalty for the Ghana banking industry. The paper also evaluates …

Nowadays almost all organizations are realizing the significance of customer centered
philosophies. One of the key challenges they are facing is how to manage service quality …