Competitive intelligence: A practitioner, academic and inter‐disciplinary perspective

JL Calof, S Wright - European Journal of marketing, 2008 - emerald.com
Purpose–The article traces the origins of the competitive intelligence fields and identifies
both the practitioner, academic and inter‐disciplinary views on CI practice. An examination …

Complaints are a firm's best friend

S Larivet, F Brouard - Journal of Strategic Marketing, 2010 - Taylor & Francis
The strategic intelligence literature includes many studies on the use of sales forces and
exhibitions; however, customer complaints are generally sidestepped in the strategic …

Globalization orientation, business practices and performance outcomes: an empirical investigation of B2B manufacturing firms

P Hong, S Jagani, P Pham, E Jung - Journal of Business & Industrial …, 2023 - emerald.com
Purpose This paper aims to examine how market globalization orientation (ie a firm's
strategic commitment to developing the target markets beyond national borders) influences …

Salesperson competitive intelligence and performance: The role of product knowledge and sales force automation usage

BJ Mariadoss, C Milewicz, S Lee, A Sahaym - Industrial Marketing …, 2014 - Elsevier
This research models and tests the relationship between a salesperson's product
knowledge, competitive intelligence behaviors (SCIB), and performance. Moreover, the …

Competitive intelligence embeddedness: Drivers and performance consequences

A Markovich, K Efrat, DR Raban, AL Souchon - European Management …, 2019 - Elsevier
The proliferation of Web-based information sources and social media draw firms' attention to
these channels as sources of competitive intelligence (CI). To date, research has focused …

Strategic intelligence: a concentrated and diffused intelligence model

A Barnea - Intelligence and national security, 2020 - Taylor & Francis
Both the discipline of strategic intelligence at the governmental level and the competitive
intelligence discipline constitute accepted methods of supporting decision in order to avert …

Optimizing competitive performance of service firms in data-rich environment

MS Rahman, MA Hossain… - Journal of Service …, 2020 - emerald.com
Purpose The marketing information system (MkIS) in the data-rich business environment
receives all the attention these days, but as essential and perhaps even more essential is …

Social media changing the competitive intelligence process: elicitation of employees' competitive knowledge

V Vuori - 2011 - trepo.tuni.fi
Competitive intelligence process aims to provide actionable information about the external
business environment to back up decision-making in companies. The affects that the rise of …

35 years of research on business intelligence process: a synthesis of a fragmented literature

Y Talaoui, M Kohtamäki - Management Research Review, 2020 - emerald.com
Purpose The business intelligence (BI) research witnessed a proliferation of contributions
during the past three decades, yet the knowledge about the interdependencies between the …

Examining differences in competitive intelligence practice: China, Japan, and the West

CS Fleisher, S Wright - Thunderbird International Business …, 2009 - Wiley Online Library
This article identifies the state of competitive intelligence (CI) in Asia—specifically, two of its
most prominent economic powers, China and Japan. Comparisons with Western, mainly US …