[PDF][PDF] Impacts of the change in regulation in Brazil: penalty simulation for violation of collective interruption indicators versus compensation for consumers
AS Barbosa, PL Carvalho - CIRED-Open Access Proceedings …, 2017 - academia.edu
Service quality regulation in Brazil has undergone a number of changes aimed at the
continuous improvement in the quality of service. This study aims to analyse the impact of …
continuous improvement in the quality of service. This study aims to analyse the impact of …