Comparative study of deep learning-based sentiment classification

S Seo, C Kim, H Kim, K Mo, P Kang - IEEE Access, 2020 - ieeexplore.ieee.org
The purpose of sentiment classification is to determine whether a particular document has a
positive or negative nuance. Sentiment classification is extensively used in many business …

Multimodal sentiment analysis via RNN variants

A Agarwal, A Yadav… - 2019 IEEE International …, 2019 - ieeexplore.ieee.org
Multimodal sentiment analysis involves the classification of sentiment by using different
forms of data together, namely, text, audio, and video. Previously sentiment analysis was …

Emotion classification of Indonesian tweets using bidirectional LSTM

A Glenn, P LaCasse, B Cox - Neural Computing and Applications, 2023 - Springer
Emotion classification can be a powerful tool to derive narratives from social media data.
Traditional machine learning models that perform emotion classification on Indonesian …

Sentiment and emotion-aware multi-modal complaint identification

A Singh, S Dey, A Singha, S Saha - … of the AAAI Conference on Artificial …, 2022 - ojs.aaai.org
The expression of displeasure on a consumer's behalf towards an organization, product, or
event is denoted via the speech act known as complaint. Customers typically post reviews …

Implementation of text mining for emotion detection using the lexicon method (Case Study: tweets about Covid-19)

AS Aribowo, S Khomsah - Telematika: Jurnal Informatika dan …, 2021 - jurnal.upnyk.ac.id
Abstract Information and news about Covid-19 received various responses from social
media users, including Twitter users. Changes in netizen opinion from time to time are …

Adversarial multi-task model for emotion, sentiment, and sarcasm aided complaint detection

A Singh, A Nazir, S Saha - European Conference on Information Retrieval, 2022 - Springer
Automatic identification of consumer complaints about products or services purchased can
be crucial for businesses and online merchants since they can utilize this knowledge to …

Complaint identification in social media with transformer networks

M Jin, N Aletras - arXiv preprint arXiv:2010.10910, 2020 - arxiv.org
Complaining is a speech act extensively used by humans to communicate a negative
inconsistency between reality and expectations. Previous work on automatically identifying …

Evaluating the quality of public services through social media

N Wilantika, SB Wibisono - Asian Journal for Public Opinion Research, 2021 - ajpor.org
Public services need to be evaluated regularly to identify areas that need further
improvement. Data collection via Twitter is affordable and timely, so it has the potential to be …

Knowing what and how: a multi-modal aspect-based framework for complaint detection

A Singh, V Gangwar, S Sharma, S Saha - European Conference on …, 2023 - Springer
With technological advancements, the proliferation of e-commerce websites and social
media platforms has created an avenue for customers to provide feedback to enterprises …

Text annotation automation for hate speech detection using SVM-classifier based on feature extraction

S Saifullah, NH Cahyana, Y Fauziah… - AIP Conference …, 2024 - pubs.aip.org
This article aims to develop a semi-supervised method for automatically annotating hate
speech in social media using natural language processing (NLP) techniques. The approach …