Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …

Purpose Since banks do not sell tangible products, they rely heavily on customer
interactions and retention, which requires service quality, customer satisfaction and …

SME sector's success also depends on its employees' job satisfaction as satisfied
employees are likely to be more productive at the workplace and positively enhance SME …

This study devotes to investigate the reciprocal relationship between service quality,
reputation, satisfaction, and loyalty in the banking sector. Data served the research …

This study examines the linkage between service quality, customer satisfaction, and
customer engagement in Indian public sector banks. The study explored the mediating role …

Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty
within the banking sector. The current study examines the mediators and moderators of the …

Purpose The digital revolution has changed consumer–service provider interaction,
spawning a new generation of FinTech. This paper analyzes consumers' reactions to …

This study aims to explore the effects of service-quality dimensions on the customer
satisfaction of non-banking financial institutions in an emerging economy by adopting the …

The concept of Shariah-based internal audit has received increasing attention from
researchers in recent times especially since Islamic financial institutions have been …

Indonesia has a lot of sectors that function to drive economic activity. One of the existing
sectors is the banking industry. A bank has the primary aim of gaining loyalty from its …