Purpose While prior research has examined customer acceptance of humanized chatbots,
the mechanisms through which they influence customer value creation remain unclear. This …

With advancements in natural language processing and understanding, conversational
agents (CAs) have become one of the fundamental modes of human-computer interaction …

Objective: This research seeks to examine and assess the effects of chatbot adoption as a
means to increase business sustainable revenue growth (SDG) for MSMEs in the Banten …

Chatbots serve as vital customer communication tools, with rising investment trends
indicating their importance in modern business (Belanche et al., 2020). Despite their …

Buku ini disusun dengan tujuan untuk memberikan wawasan dan pemahaman kepada para
pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) tentang pentingnya adopsi teknologi …

Once confined to the realm of science fiction, building romantic relationships with artificial
intelligence (AI) companions is now a reality offered by several tech companies. This thesis …

This culminating experience project investigated the impact of chatbot interactions on
customer perceptions, ethical considerations, and transparency within the hospitality and …

This study aims to explore user experiences with emotionally intelligent chatbots, focusing
on their perceived empathy, satisfaction with interactions, and the impact on user perception …

The emergence growth of the electronic commerce (e-commerce) industry during recent
decades transformed business processes. It, firstly, involves the need and capability to …