This paper provides a systematic review of consumer behaviour and order fulfilment in
online retailing. The objective of this review is threefold: first, to identify elements of order …

E-commerce is booming with the development of new business model and will be
continuously boosted in the several decades. With large number of enterprises carrying out …

Nowadays, online retailers are offering a variety of delivery options consisting of varying
combinations of delivery attributes. This study investigates how consumers value these …

Purpose The purpose of this paper is to present the results of surveys conducted in the field
of level of e-commerce services quality. The criteria of quality of e-commerce services were …

Purpose The purpose of this paper is to present the state-of-the-art E-commerce logistics in
supply chain management by investigating worldwide implementations and corresponding …

In this study we focus on how e-retailers who deal with innovative products in the era of the
Internet of Things (IoT) select product delivery service providers to ensure timely and …

Purpose The development of e-grocery allows people to purchase food online and benefit
from home delivery service. Nevertheless, a high rate of failed deliveries due to the …

Purpose–The purpose of this paper is to explore the quality factors influencing customer
satisfaction in the electronic commerce (e-commerce) context using a triadic view of …

Purpose The purpose of this paper is to investigate the effect of a dimension of logistics
service quality (delivery time) interacting with shipping charges and purchase importance on …

For logistics service providers (LSPs), improving customer satisfaction and obtaining
customer re-use intention are key to gaining sustainable competitive advantages and …