Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

This paper presents a comprehensive review of persuasion techniques and their
applications in the context of designing persuasive communication systems for marketing …

This article reports findings from four studies examining blame attribution following service
failures perpetrated by frontline robots or human service providers. Findings show that when …

In this article, the authors examine the effect of regulatory focus and privacy concerns on
consumers' responses to highly personalized chatbot advertising. Findings from two …

When consumers become aware of their inconsistent ethical behavior, they experience
ethical dissonance and attempt to rationalize their past misconduct through neutralization …

Chatbots have arrived in higher education, and professors are trying to make the most of
them. Typically, chatbots are used to help students learn academic subjects. In times of …

Governments, institutions, and brands try various intervention strategies for countering
growing cyberbullying, but with questionable effectiveness. The authors use hypocrisy …

The authors examine hypocrisy induction, a strategy for encouraging ethical behavior by
making perpetrators realize that they are violating moral values when they use anonymous …

The authors demonstrate that consumers form a robust association between price and
ethicality, separate from the traditional price-quality association, which significantly …

Following recommendations and complying with behavioral attitudes is one major key in
overcoming global pandemics, such as COVID-19. As the World Health Organization (WHO) …