Abstract Smart-Product Service Systems (S-PSS) emerge as a novel strategy to integrate
smart products with advanced digital capabilities and their related e-services to satisfy user's …

The process of integrating sustainability into businesses and processes is still recent, both in
startups, small and medium-sized companies and even multinationals. Sustainable …

While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …

The transformative potential of service design rests on its ability to enable people to
intentionally shape institutionalized social structures. To avoid simply reproducing social …

Smart Product-service systems (PSS) are the emerging type of PSS that offer market value
and dynamic intelligence combining products and services as solutions to consumers based …

Industry 4.0 provides increasing opportunities for manufacturing companies in servitization,
which has led to the emergence of digital servitization. Several single case studies have …

The circular economy is one of the recent concepts promoted as the pathway for further
green and sustainable development, yet entrepreneurs and managers lack the knowledge …

Purpose The present study sets out to understand how a manufacturing company in the
maritime industry utilized creative design principles and developed service design routines …

The COVID-19 pandemic has been one of the most unprecedented crises of recent decades
with a global effect on society and the economy. It has triggered changes in the behavior …