This paper explores social media's role in managing unplanned transit networks disruptions.
Although literature exists more broadly on the use of social media in transit, this paper …

Currently, digitalization is shaping all fields in a manner that is comparable to any other
significant events that have positive influences in the economy. The airline industry is …

Prior research has mostly examined the satisfaction, intention, and behavior of users toward
technology and systems in general, and little research has been dedicated to understanding …

Marketers are increasingly adopting the branded app as a strategy to communicate with,
engage with, and sell a product to consumers. This study assesses this emerging research …

This study identifies relevant innovations and discusses value creation in the aviation
industry between 2000 and 2019. Aviation experts with experience in innovation were …

The proliferation of smartphone ownership and mobile travel bookings has persuaded
hoteliers to develop mobile strategies and develop applications (apps). To investigate the …

Airlines have experienced disruptions from random shocks such as extreme weather
conditions and airport congestion. Airlines thus have invested in improving their flight and …

The COVID-19 pandemic has induced a crisis grasping the world abruptly, simultaneously,
and swiftly. As a critical juncture, it ignited a change of era for international business. This …

The aviation industry is searching for innovative solutions to boost its business in a sector
that operates on a financial knife-edge driven by fierce competition. This paper seeks to …

The expeditious development of mobile applications has transformed how travel e-
commerce firms enhance customer relationships to implement their business strategies …