Purpose–This paper aims to investigate the authenticity concept and its antecedents and
consequences within the context of museums. Design/methodology/approach–A higher …

Enacting appropriate behaviors often requires service employees to suppress genuine
emotions and/or express other emotions, genuine or contrived. Managing emotions to act in …

Purpose–The purpose of this paper is to explore the nature of the novel service encounter
with reference to three research questions: first, what kind of creative acts do frontline …

The fact that an already damaged retail industry is being challenged by a pandemic makes
the industry's survival a matter of urban resilience. Sustainable and adaptive strategies are …

Prior research on student response to changes in university prices (tuition) finds that
demand is inelastic. We present results, based on separate models for 11 colleges (n …

This study presents a qualitative approach to exploring classroom behaviour using
dramaturgical analysis of student interactions in relation with, and as mediated through, a …

Charismatic learning is the power to motivate the students, which is especially important in
self-regulated learning. According to findings of critical incident techniques, researchers …

Service, Satisfaction and Climate: Perspectives on Management in English Language
Teaching presents the results of research carried out in New Zealand to demonstrate the …

Drama as symbolic action is overlooked in tourism research failing to take into account how
dramaturgic interactions shape touristic relations, spaces, and systems. This note presents a …

This invigorating read explores the inherent unsustainability of events, exacerbated by the
COVID-19 pandemic crisis. Vassilios Ziakas challenges the dominant paradigms of the field …