Recently, businesses are shifting towards service economy which is the traditional
operational base for the hospitality and tourism industry. Globally, the experience economy …

Purpose The purpose of this study is to develop a deeper understanding of the scope of
talent development (TD) strategies and practices in tourism and hospitality industry contexts …

This paper focuses on the neglect of an employment or workforce focus in policy
engagement and planning for sustainable tourism. Tourism is of interest here because there …

Purpose This study aims to investigate the human resources management of regional
tourism organizations (RTOs) in Poland as a condition for organization effectiveness and …

Emek yoğun bir özelliğe sahipturizm sektöründe hizmet kalitesi büyük ölçüde işgörenlerin
gayretlerine bağlıdır. Bu nedenle, sektörde çalışacak işgörenlerin nitelikli olması hizmet …

ABSTRACT Rationale/Purpose: Frontline staff are central to co-creating desirable outcomes
of leisure services. Many frontline staff in these services are contingent (eg temporary or part …

Consumers increasingly use mobile applications and devices that is a valuable source of
data for organisations. Mobile devices are utilised in every step of the customer's journey …

Purpose: This study examines the effect of uncertainties on the hospitality industry from
different perspectives across the globe. The hospitality industry faces several contemporary …

Work engagement plays a crucial role as it involves sentiments beyond job satisfaction, such
as genuine dedication, pride, dignity, and fostering loyalty among employees. Employee …

This chapter focuses, through a lens of tourism studies, on foreign-born workers and
students in industries related to travel and tourism and discusses how they can best enter …