BACKGROUND Prior to the advent and prolific use of distributed network environments such
as the Internet, customer service sessions typically occurred over a teleconference between …

(54) METHOD, SYSTEM, AND APPARATUS FOR 5,754,939 A 5/1998 HerZ et al.
PROVIDING SERVICES IN A PRIVACY 5,835,087 A 11/1998 Herz er: 11 ENABLED …

According to one aspect, a first request is received at a services application programming
interface (API) of a support center from a first user for a first product provided by a first client …

G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …

(57) ABSTRACT A system for distributing information via short-range Wire less
communication. A mobile server receives information from an information provider for …

US7890451B2 - Computer program product and method for refining an estimate of internet
traffic - Google Patents US7890451B2 - Computer program product and method for refining …

5,544,040 A 8, 1996 Gerbaulet 5,673,691 A 10, 1997 Abrams et al. 5,825,002 A 10, 1998
Roslak 5,841,115 A 11/1998 Shepley 5,870,473 A* 2/1999 Boesch et al................. 705/78 …

US10296919B2 - System and method of a click event data collection platform - Google Patents
US10296919B2 - System and method of a click event data collection platform - Google Patents …

5,126,728 A 6, 1992 Hall 5,583,763 A 12/1996 Atcheson et al. 5,749,081 A 5, 1998 Whiteis
5,914,717 A 6/1999 Kleewein et al. 6,334,110 B1 12/2001 Walter et al. 6,574,587 B2 6/2003 …

(57) ABSTRACT A method and system for profiling a user based upon a user's previous on-
line actions is provided. The profile provides a characterization of the user's preferences …