Purpose Academic research on customer experience (CX) in the hospitality industry has
recently experienced vast growth as managers have increasingly focused on delivering …

Purpose This paper aims to systematically map the nature of research in the field of wine
tourism experiences and suggest research agenda based on the thematic mapping …

Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

This study analyzes how customers' online review sentiments (positive, negative, and
neutral valence) and lodging experience vary across luxury, mid-tier, and low-tier hotels …

Why people conduct different sharing about their travel is unclear. Understudied areas
include the roles of tourism activity type, tourist well-being, and social context. Under the …

Purpose On a global scale, the Muslim-friendly hospitality business has intensified hotel
competition. Given the paucity of research on the important service quality characteristics of …

The study aims to contribute to tourism literature and the Norwegian hospitality industry by
integrating and mapping guests' green hotel experiences. Hence, the study deploys mix …

Purpose Winescape is the space where wine experiences occur, consisting of both tangible
and intangible elements, and its understanding is very important for both the wine and the …

Wellness value is a neglected research area within the field of wine tourism. The connection
between wine and wellness in this context is just starting to appear. Using an inductive …

The valorization of the UNESCO WHC emblem as a brand icon overlooks the marketing
statement of local heritage sites that are not designated as world heritage. This practice …