Purpose–The aim of this paper is to evaluate and analyze hourly line-level employees'
characteristics and their perceptions of their employment experience in large US theme …

This study explores the nature of hospitality workplaces by presenting comments from
employees about unfair, unethical, and illegal practices in their workplaces. A qualitative …

Purpose Augmenting employees' commitment is of important interest to hospitality
managers, particularly in the branded restaurant industry where the workforce is often …

Purpose This paper aims to investigate talent management (TM) practices of independent
fine dining restaurant (FDR) organizations and explores why employee retention rates in …

Transformational leadership has been found to have a negative relationship to employee
turnover intention, but there does not seems to be any study that examines the mediating …

In this article, the authors analyze stereotypical views about older workers in the New
Zealand hotel industry to determine their likely influence on labor shortages. Data were …

Uniforms in service industries fulfil a variety of needs at different levels. At the strategic level
Daniel, et al., and Heide, et al.,[1, 2] suggest, that service management needs to create a …

Purpose–The aim of this study is to advance the understanding of Hong Kong's
housekeeping culture by examining how employee uniforms and the image they project …

The fast food industry has significant presence in the areas of employability, economic
generation, and human resource capability. With over 240,000 locations in the US and …

This study identifies critical factors which have influence employee retention in the fast-
foodpolicies in these organizations to retain staff at the floor level. Overall, the results give a …