When dissatisfied customers voice their complaints on companies' social media pages,
many other consumers can observe such interactions. Yet, only limited research has …

This study investigates how US college students (N= 1001) perceive and use ChatGPT,
exploring its relationship with societal structures and student characteristics. Regression …

Human-customer service chatbot interaction has had mixed effects on customer satisfaction
in sales-related services. To dissect these conflicting results, three 2 (temporal cues: instant …

Intelligent customer service agents (ICSAs) have been widely used as automated service
assistants in e-commerce. Although ICSAs are highly valued by enterprises, consumers …

This project explores the impacts of emojis on students' impressions when used in a course
welcome email. We adopt a 4× 3 factorial design to determine how different emojis (ie,,,) …

This study examined teachers' self-efficacy to teach students with autism and willingness to
provide accommodations, as well as whether a short online intervention presenting a child's …

While psychological safety is widely acknowledged to be a crucial factor in determining how
well teams function, little attention has been paid to this phenomenon in management …

Extensive research has been conducted to investigate the role of emojis in interpretation,
impression, perceptions, personality and relationship building. However, in the higher …

Over the past half century, virtual interactions have become a mainstay of contemporary
organizations, whether leveraged for formal job interviews or day-to-day communication …

General chemistry, CHE 101, at Hampton University is an undergraduate course designed
to meet curriculum requirements for nonscience majors. The four-credit course consists of a …