We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Policy Points More rigorous methodologies and systematic approaches should be
encouraged in the science of scaling. This will help researchers better determine the …

Problem definition: The lessons learned over decades of supply chain management provide
an opportunity for stakeholders in complex systems, such as healthcare, to understand …

Specialize? Diversify? Do patients care? The authors investigate the demand-side effects of
a hospital's portfolio strategy, which entails decisions about the depth and breadth of its …

This study reviewed the efficacy and safety of intense pulsed light (IPL) for the treatment of
dry eye disease (DED). The PubMed database was used to conduct the literature search …

Policy-makers worldwide are increasingly interested in scaling up evidence-based
interventions (EBIs) to larger populations, and implementation scientists are developing …

In services where teams come together for short collaborations, managers are often advised
to strive for high team familiarity so as to improve coordination and consequently …

Using data from over 300,000 visits to an emergency department (ED), we study the
accuracy of gatekeeping decisions—the choices that physicians make regarding patient …

Yardstick competition is a regulatory scheme for local monopolists (eg, hospitals), where the
monopolist's reimbursement is linked to performance relative to other equivalent …

We examine whether the relaxation of constraints on patient choice of hospital in the English
National Health Service in 2006 led to greater changes in mortality for hospitals which faced …