The book is also integrative in another important aspect. It not only integrates a number of
analytical methods, but it also applies them to a wide variety of business problems—that is, it …

An important perceived benefit of self-service technology has been its potential to reduce
customer waiting-times. The purpose of this study was therefore to examine under which …

Labor is a crucial resource in most organizations. In not-for-profit, public, and government
services, it is common for labor to include unpaid volunteers. This article demonstrates how …

This review of the literature presents in-depth research pertaining to simulation modeling in
the hospitality industry. The authors' intent is to expand the readers' knowledge about …

Computational creativity is an emerging branch of artificial intelligence that places
computers in the center of the creative process. Broadly, creativity involves a generative step …

The dual problem of work tour scheduling and task assignment involving workers who differ
in their times of availability and task qualifications is examined in this paper. The problem is …

This research focuses on the UK fast food retailers and the importance of the service
delivery systems in fast food burger outlets. Waiting time and the impact it has on customer …

Many small businesses face the problem of scheduling employees with differing work skills
and work-time availabilities and preferences to satisfy manpower requirements that fluctuate …

The purpose of this research was to evaluate the influence of waiting time on service quality
and customer satisfaction. The surveys were distributed to customers in a cafeteria at a large …

Computational creativity and cognitive computing are distinct fields that have developed in a
parallel fashion. In this paper, we examine the relationship between the two, concluding that …