Rise of 'lonely'consumers in the post-COVID-19 era: A synthesised review on psychological, commercial and social implications
Loneliness is a pervasive problem recognised as a serious social issue, and the prevailing
COVID-19 pandemic has exacerbated loneliness to greater prominence and concern. We …
COVID-19 pandemic has exacerbated loneliness to greater prominence and concern. We …
Social exclusion: a bibliometric analysis and future research directions in advertising
Advertisers have begun to recognize the role of inclusive advertising in consumer well-
being. One way to increase inclusivity is to minimize experiences of exclusion using …
being. One way to increase inclusivity is to minimize experiences of exclusion using …
AI-based chatbots in conversational commerce and their effects on product and price perceptions
The rise of AI-based chatbots has gradually changed the way consumers shop. Natural
language processing (NLP) technology and artificial intelligence (AI) are likely to accelerate …
language processing (NLP) technology and artificial intelligence (AI) are likely to accelerate …
Exploring loneliness and social networking: Recipes for hedonic well-being on Facebook
Every day, billions of people participate on social networking sites such as Facebook. We
are now more virtually “connected” than ever before, yet for many individuals, the world is a …
are now more virtually “connected” than ever before, yet for many individuals, the world is a …
Demystifying the link between emotional loneliness and brand loyalty: Mediating roles of nostalgia, materialism, and self‐brand connections
This paper explores the mechanism by which consumers use their self‐brand connections
and emotional attachment with brands to cope with the emotional loneliness that may be …
and emotional attachment with brands to cope with the emotional loneliness that may be …
The relationship between loneliness and consumer shopping channel choice: Evidence from China
J Wang - Journal of Retailing and Consumer Services, 2023 - Elsevier
Loneliness has spread globally and the COVID-19 outbreak has boosted the number of
lonely consumers. The retail industry and its consumptions channels have changed …
lonely consumers. The retail industry and its consumptions channels have changed …
The impact of entertainment and social interaction with salespeople on mall shopper satisfaction: The mediating role of emotional states
MG Elmashhara, AM Soares - International Journal of Retail & …, 2019 - emerald.com
Purpose The purpose of this paper is to understand the role played by emotional states in
the relationship between entertainment and social interaction with salespeople and shopper …
the relationship between entertainment and social interaction with salespeople and shopper …
The shape of loneliness: The relationship between loneliness and consumer preference for angular versus circular shapes
This paper examines the relationship between loneliness and shape preference for
angularity or circularity. Across five studies, we show that lonely (vs. nonlonely) consumers …
angularity or circularity. Across five studies, we show that lonely (vs. nonlonely) consumers …
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context
Purpose Drawing on self-determination theory and insights from the literature on service-
dominant (SD) logic and value co-creation, this paper aims to investigate the impacts of an …
dominant (SD) logic and value co-creation, this paper aims to investigate the impacts of an …
Consumers going online for big‐box retailers: Exploring the role of feeling disconnected during a pandemic
Drawing from the theories of protection motivation (PMT) and the technology acceptance
model (TAM), this study aims to understand the role of psychological distress (ie, feeling …
model (TAM), this study aims to understand the role of psychological distress (ie, feeling …