Empirical research in healthcare operations: Past research, present understanding, and future opportunities
We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …
the last 20 years. We note several unique characteristics of the research in healthcare …
Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc.
We estimate the causal effects of responsible scheduling practices on store financial
performance at the US retailer Gap, Inc. The randomized field experiment evaluated a …
performance at the US retailer Gap, Inc. The randomized field experiment evaluated a …
How coopetition influences environmental performance: Role of financial slack, leverage, and leanness
Focal firms are struggling to improve their environmental performance for several reasons,
including a scarcity of internal and external environmental resources. This study suggests …
including a scarcity of internal and external environmental resources. This study suggests …
Unpacking errors in organizations as processes: Integrating organizational research and operations management literature
Error research in organizational science and operations management has increased in
volume, scope, and theoretical and methodological sophistication. Missing from these …
volume, scope, and theoretical and methodological sophistication. Missing from these …
[PDF][PDF] Prediction-driven surge planning with application in the emergency department
Determining emergency department (ED) nurse staffing decisions to balance the quality of
service and staffing cost can be extremely challenging, especially when there is a high level …
service and staffing cost can be extremely challenging, especially when there is a high level …
Call to duty: Just-in-time scheduling in a restaurant chain
Just-in-time scheduling has become ubiquitous in the service industries. Although effective
in reducing staffing level, hence labor cost, the potential impact of just-in-time scheduling on …
in reducing staffing level, hence labor cost, the potential impact of just-in-time scheduling on …
Worker productivity in operations management
KC Diwas - … and Trends® in Technology, Information and …, 2020 - nowpublishers.com
Abstract From Frederick Taylor's study of brick laying manual laborers in the early 20th
century, to the multi-year benchmarking of automotive plant productivity as part of the …
century, to the multi-year benchmarking of automotive plant productivity as part of the …
Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments
Many service systems are staffed by workers who work in shifts. In this article, we study the
dynamic assignment of servers to different areas of a service system at the beginning of …
dynamic assignment of servers to different areas of a service system at the beginning of …
Delaying supplier payments to increase buyer profits
As a means of acquiring trade credit, delaying supplier payments by extending payables
(days to payment) offer financial benefits for buyers. However, such extensions may also …
(days to payment) offer financial benefits for buyers. However, such extensions may also …
Who is next: Patient prioritization under emergency department blocking
Upon arrival at emergency departments (EDs), patients are classified into different triage
levels indicating their urgency. Using data from a large hospital in Canada, we find that …
levels indicating their urgency. Using data from a large hospital in Canada, we find that …