Digital technologies have become critical to businesses for their engagement, sales, and
other marketing-related activities. However, despite massive attention over the last few …

With the recent developments in technology, globalization, and COVID 19 pandemic, the
volume of e-commerce logistics activity has been growing rapidly. However, a literature …

Purpose This study aims to identify service quality dimensions for logistics service providers
(LSPs) and to examine their relationships with customer satisfaction and customer loyalty …

In business-to-business (B2B) service organisations, unethical practices frequently lead to
an adverse impact on business. Therefore, B2B must adopt the ethical use of information …

For logistics service providers (LSPs), improving customer satisfaction and obtaining
customer re-use intention are key to gaining sustainable competitive advantages and …

Purpose This paper aims to use Bayesian network (BN) methodology complemented by
machine learning (ML) and what-if analysis to investigate the impact of digital technologies …

Although positive e-WOM plays a significant role in attracting new customers for e-tailers,
there exists gap between the quantum of online purchases and e-WOM on e-tailer platforms …

Purpose This study discusses the influence of logistical immediacy on logistics service
providers'(LSPs') business. Specifically, its role in the face of the emerging business …

Multichannel retailing is a widely adopted strategy in the fashion industry. Companies in this
industry find it a source of competitive advantage to invest in reverse logistics infrastructure …

Purpose The purpose of this research is to explore the deployment of the total quality
management (TQM) paradigm in the TQM Journal in relation to the context of the 21st …