This paper reviews research studies of information technology outsourcing (ITO) practice
and provides substantial evidence that researchers have meaningfully and significantly …

An enormous amount of information has been produced about the IT outsourcing
phenomenon over the last 20 years, but one has to look to the academic literature for …

The COVID-19 pandemic set off a systemic crisis that spread rapidly across the globe in
early 2020, significantly affecting the outsourcing industry. Information Technology (IT) …

Abstract Business Process Outsourcing (BPO) is a contemporary phenomenon that has
gained significant traction in recent years. Like other forms of outsourcing, BPO is both …

We examine the impact of interdependencies in business process outsourcing (BPO)
relationships on client and vendor firm values both in the short term and over a longer time …

Outsourcing has become a significant factor in the US economy over the past two decades.
Annual report disclosures made by a firm related to outsourcing are voluntary disclosures …

On this definition there can be bundling within IT—for example the same supplier for
infrastructure, applications, development; within BPO, for example training and development …

This book, with its companion volume The Practice of Outsourcing: From Information
Systems To BPO and Offshoring (Palgrave, 2009), draws upon rich case and survey …

During the past 20 years, a rich but diverse body of theoretical and empirical work has
accumulated on information technology outsourcing (ITO). Researchers have studied ITO …

The issue of off-shoring of US jobs, especially to developing countries, has drawn
considerable attention over the last decade. These concerns center on job losses in the …