Why doesn't our value creation payoff: Unpacking customer analytics-driven value creation capability to sustain competitive advantage

MA Hossain, S Akter, V Yanamandram - Journal of Business Research, 2021 - Elsevier
Advancing value creation has gained momentum in recent years due to the dramatic growth
of data-driven marketing analytics. As such, there is an ever-growing surge both in …

Time as a research lens: A conceptual review and research agenda

B Blagoev, T Hernes, S Kunisch… - Journal of …, 2024 - journals.sagepub.com
Time is gaining recognition as an important research perspective, yet the assumptions,
concepts, and boundaries of this perspective vary greatly across different fields. This …

Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm's operational inefficiency and competitiveness

NP Rana, S Chatterjee, YK Dwivedi… - European Journal of …, 2022 - Taylor & Francis
The data-centric revolution generally celebrates the proliferation of business analytics and
AI in exploiting firm's potential and success. However, there is a lack of research on how the …

Understanding supply chain analytics capabilities and agility for data-rich environments

S Fosso Wamba, S Akter - International Journal of Operations & …, 2019 - emerald.com
Purpose Big data-driven supply chain analytics capability (SCAC) is now emerging as the
next frontier of supply chain transformation. Yet, very few studies have been directed to …

Reshaping competitive advantages with analytics capabilities in service systems

S Akter, A Gunasekaran, SF Wamba, MM Babu… - … Forecasting and Social …, 2020 - Elsevier
Big data analytics capability can reshape competitive advantages for a service system.
However, little is known about how to develop and operationalize a service system analytics …

[HTML][HTML] Digital transformation of higher education in Australia: Understanding affordance dynamics in E-Textbook engagement and use

J D'Ambra, S Akter, M Mariani - Journal of Business Research, 2022 - Elsevier
This paper addresses digital transformation in higher education by exploring the
engagement and use of e-textbooks through an affordance theory lens. Drawing on the …

How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets?

S Akter, SF Wamba, M Mariani, U Hani - Industrial Marketing Management, 2021 - Elsevier
AI climate-driven service analytics capability has been anecdotally argued as a viable
strategy to enhance service innovation and market performance in B2B markets. While AI …

Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare

S Akter, MM Babu, MA Hossain, U Hani - Journal of Business Research, 2022 - Elsevier
The exponential rise of sharing economy has accelerated the growth of shared healthcare
platforms in recent times. Although a shared healthcare platform transforms the exchange of …

Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations

D Ojha, E Struckell, C Acharya… - Journal of Business & …, 2021 - emerald.com
Purpose The research first and uniquely explores the antecedent relationship among three
highly studied environmental forces–competitive intensity (CI), market turbulence (MT) and …

Frontline employees' collaboration in industrial service innovation: routes of co-creation's effects on new service performance

ML Santos-Vijande, JÁ López-Sánchez… - Journal of the Academy of …, 2016 - Springer
Abstract From a Service-Dominant Logic (S-DL) perspective, employees constitute operant
resources that firms can draw to enhance the outcomes of innovation efforts. While research …