Why doesn't our value creation payoff: Unpacking customer analytics-driven value creation capability to sustain competitive advantage
MA Hossain, S Akter, V Yanamandram - Journal of Business Research, 2021 - Elsevier
Advancing value creation has gained momentum in recent years due to the dramatic growth
of data-driven marketing analytics. As such, there is an ever-growing surge both in …
of data-driven marketing analytics. As such, there is an ever-growing surge both in …
Time as a research lens: A conceptual review and research agenda
Time is gaining recognition as an important research perspective, yet the assumptions,
concepts, and boundaries of this perspective vary greatly across different fields. This …
concepts, and boundaries of this perspective vary greatly across different fields. This …
Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm's operational inefficiency and competitiveness
NP Rana, S Chatterjee, YK Dwivedi… - European Journal of …, 2022 - Taylor & Francis
The data-centric revolution generally celebrates the proliferation of business analytics and
AI in exploiting firm's potential and success. However, there is a lack of research on how the …
AI in exploiting firm's potential and success. However, there is a lack of research on how the …
Understanding supply chain analytics capabilities and agility for data-rich environments
S Fosso Wamba, S Akter - International Journal of Operations & …, 2019 - emerald.com
Purpose Big data-driven supply chain analytics capability (SCAC) is now emerging as the
next frontier of supply chain transformation. Yet, very few studies have been directed to …
next frontier of supply chain transformation. Yet, very few studies have been directed to …
Reshaping competitive advantages with analytics capabilities in service systems
Big data analytics capability can reshape competitive advantages for a service system.
However, little is known about how to develop and operationalize a service system analytics …
However, little is known about how to develop and operationalize a service system analytics …
[HTML][HTML] Digital transformation of higher education in Australia: Understanding affordance dynamics in E-Textbook engagement and use
J D'Ambra, S Akter, M Mariani - Journal of Business Research, 2022 - Elsevier
This paper addresses digital transformation in higher education by exploring the
engagement and use of e-textbooks through an affordance theory lens. Drawing on the …
engagement and use of e-textbooks through an affordance theory lens. Drawing on the …
How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets?
S Akter, SF Wamba, M Mariani, U Hani - Industrial Marketing Management, 2021 - Elsevier
AI climate-driven service analytics capability has been anecdotally argued as a viable
strategy to enhance service innovation and market performance in B2B markets. While AI …
strategy to enhance service innovation and market performance in B2B markets. While AI …
Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare
S Akter, MM Babu, MA Hossain, U Hani - Journal of Business Research, 2022 - Elsevier
The exponential rise of sharing economy has accelerated the growth of shared healthcare
platforms in recent times. Although a shared healthcare platform transforms the exchange of …
platforms in recent times. Although a shared healthcare platform transforms the exchange of …
Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations
Purpose The research first and uniquely explores the antecedent relationship among three
highly studied environmental forces–competitive intensity (CI), market turbulence (MT) and …
highly studied environmental forces–competitive intensity (CI), market turbulence (MT) and …
Frontline employees' collaboration in industrial service innovation: routes of co-creation's effects on new service performance
ML Santos-Vijande, JÁ López-Sánchez… - Journal of the Academy of …, 2016 - Springer
Abstract From a Service-Dominant Logic (S-DL) perspective, employees constitute operant
resources that firms can draw to enhance the outcomes of innovation efforts. While research …
resources that firms can draw to enhance the outcomes of innovation efforts. While research …