This paper considers different ways of approaching service design, exploring what
professional designers who say they design services are doing. First it reviews literature in …

In this article, we provide in-depth insight into the process of adopting service design (SD) by
a large service organization. We use an inductive interpretive approach and draw on rich …

This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …

Co-creation has been adopted in many recent design and innovation projects, bringing
different stakeholders together and creating a shared understanding and new ideas through …

Software Architecture describes system components and their connections. Requirement
elicitation catering the perspective of software architecture is quite challenging and relatively …

It is widely accepted that service design is a discipline that is becoming increasingly
recognized as a key element for productive collaboration between multidisciplinary …

This research explores the role of advanced information technologies at the 'fuzzy'front-end
of service innovation and design. Service researchers have been exploring the application …

Engineering education is becoming increasingly focused on developing competences,
creating meaningful learning experiences and paying special attention to professional …

Over the last several decades, there has been an explosion of interest in services. This has
resulted in both an exponential increase in services-oriented, academic literature and a …

Leaving behind the “foundation” part of this thesis with the presented research design and
its underlying theory lens, the next chapter is concerned with the research topic “Which …