Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

Fake news is an all-pervasive phenomenon that has transcended social and political
boundaries and infiltrated the hospitality industry. While its growing prominence has piqued …

Consumers rely on internet user reviews. Existing sentiment-based detection systems fail to
capture consumer feelings regarding numerous aspects of products or services which …

Purpose Big data analytics allows researchers and industry practitioners to extract hidden
patterns or discover new information and knowledge from big data. Although artificial …

Online reviews of the products by consumers are very important to organizations as well as
to prospective consumers. Ideally, online reviews by consumers should be an accurate and …

Diffusion of digital media has led to extensive reliance on online reviews for purchase
decisions. However, consumers may routinely exaggerate about their own consumption …

Consumers rely on online reviews because they deem information from a third party to be
more credible than promotional communications. Unfortunately, not all online reviews are …

Online customer reviews, as customer experience sharing, contain multiple dimensions of
information that have rarely been systematically examined in prior research. Drawing from …

The main purpose of the present study is to address the existing research gaps by
examining the motives of customers for writing online fake reviews for cosmetic products …

Against the uncertainty caused by the information overload in the online world, consumers
can benefit greatly by reading online product reviews before making their online purchases …