Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? A task-competency and reciprocity perspective for older adults

V Chattaraman, WS Kwon, JE Gilbert, K Ross - Computers in Human …, 2019 - Elsevier
This study investigates whether social-versus task-oriented interaction of virtual shopping
assistants differentially benefits low versus high Internet competency older consumers with …

Old dogs, new clicks: Digital inequality in internet skills and uses among older adults

E Hargittai, K Dobransky - Canadian Journal of Communication, 2017 - zora.uzh.ch
Research on digital inequality tends to collapse people above a certain age into one “older
adults” category, seemingly assuming that this is one homogeneous group when it comes to …

Older adults and mobile technology: Factors that enhance and inhibit utilization in the context of behavioral health

A Kuerbis, A Mulliken, F Muench, AA Moore, D Gardner - 2017 - academicworks.cuny.edu
While numbers and proportions of older adults with behavioral health issues are expected to
substantially increase, there is also a widening gap in available services for older adults …

Is it love or loneliness? Exploring the impact of everyday digital technology use on the wellbeing of older adults

C Wilson - Ageing & Society, 2018 - cambridge.org
Loneliness is a prevalent phenomenon within the older adult population. Previous literature
suggests that technology use, specifically internet use, can alleviate loneliness and improve …

Strategy and accuracy during information search on the Web: Effects of age and complexity of the search questions

A Chevalier, A Dommes, JC Marquié - Computers in human behavior, 2015 - Elsevier
The present study addressed age-related differences in performance and strategies while
searching for information on the Web while considering specific processes involved in the …

'I am the master of my fate': digital technology paradoxes and the coping strategies of older consumers

C Wilson-Nash, J Tinson - Journal of Marketing Management, 2022 - Taylor & Francis
The UK Government and charity-based initiatives encourage the use of digital devices to
improve connectivity and address health care challenges across an escalating, ageing …

Perceptions and attitudes of Spanish “digital seniors” towards e-government

MS Valle, CL Barroso, LA Alcalá - International Journal of Electronic …, 2022 - igi-global.com
A typology of user was explored as to behaviour and perception of e-Government through a
telephone survey involving 405 Internet users between 60 and 79 years of age. Ten different …

Planning for an older and digital future: Opportunities and challenges of age-friendly e-participation in China

X Chen, M Hartt - Planning Theory & Practice, 2021 - Taylor & Francis
The increasing prevalence of e-participation in planning processes risks precluding older
adult engagement. Our study calls upon a strategic e-participation framework to explore the …

The influence of the search complexity and the familiarity with the website on the subjective appraisal of aesthetics, mental effort and usability

A Chevalier, AC Maury… - Behaviour & Information …, 2014 - Taylor & Francis
The user experience is defined as 'a person's perceptions and responses that result from the
use and/or anticipated use of a product, system or service'(ISO FDIS 9241-210,)[Ergonomics …

Age-related differences in the content of search queries when reformulating

S Karanam, H van Oostendorp - … of the 2016 CHI conference on human …, 2016 - dl.acm.org
This study investigated the change in the content of the queries when performing
reformulations in relation to age and task difficulty. Results showed that both generalization …