Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

This review aims to examine the latest research on online customer experience (OCE),
which can be defined as consumer's cognitive, emotional, and behavioral response to …

Indonesia has a lot of sectors that function to drive economic activity. One of the existing
sectors is the banking industry. A bank has the primary aim of gaining loyalty from its …

Purpose This study aims to develop a customer-centric model based on an online customer
experience (OCE) construct relating to e-loyalty, e-trust and e-satisfaction, resulting in …

Purpose This study aims to conceptualise a customer-centric model based on an online
customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), to …

This study analyzes customer loyalty in the e-commerce industry, one of which is Shopee in
Yogyakarta, Indonesia. Companies can benefit from implementing the customer experience …

This study aims to construct and validate a conceptual model for assessing online brand
experience (OBE) in the rapidly evolving Indian neobanking sector. By leveraging a …

This study proposes a customer-centric conceptual model by integrating the service clue
and service profit chain (SPC) model to study Indian neobanking online customer …

This investigation extends into the intricate fabric of customer-based corporate reputation
within the banking industry, applying advanced analytics to decipher the nuances of …

Buku ini mencoba membahas faktor-faktor yang menentukan keunggulan bersaing dan
kinerja bank syariah di Indonesia. Mulai dari pemanfaatan kualitas teknologi bank syariah …