Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

Purpose–Many healthcare organisations have found it difficult to implement total quality
management (TQM) successfully. The aim of this paper is to explore the barriers to TQM …

Purpose The purpose of this paper is to assess the influence of patients' expectations from
healthcare service quality on their satisfaction with nursing in public and private hospitals of …

The purpose of this study is to investigate customer satisfaction with quality of service known
as SERVQUAL improvement or service quality competitiveness in emerging markets. Using …

Telemedicine is an effective way to address the excessive concentration of quality medical
resources. Telemedicine platforms provide users with diversified high-quality medical and …

Despite the potential benefits of TQM, its application in healthcare organisations
encountered difficulties. The main purpose of this study is to develop a model of quality …

This study uses discourse, ideology and hegemony as a theoretical foundation to investigate
the development of the polarised discourses of management accounting and the medical …

Purpose Health care service is a widely researched area. Several established models and
instruments measuring health care service quality (HCSQ) are available in the published …

Purpose This paper aims to discuss the contribution of knowing in practice (KP) to the
development of dynamic capabilities (DC) in the context of health-care organizations …

Aim To test the psychometric validity of the Good Perioperative Nursing Care Scale
(GPNCS), a self-administered questionnaire, following translation and adaptation …