Artificial Intelligence (AI) technologies in public administration are gaining increasing
attention due to the potential benefits they can provide in improving governmental …

Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve
the management of internal activities and the delivery of public services. However, realizing …

Public institutions' chatbots enhance communication when they provide services. Despite
their growing popularity and importance, chatbot adoption by government entities is a …

The main objective of this study is to examine and synthesise the role of knowledge
management in the public sector. The study applied the systematic review technique of …

The public sector is actively pursuing digital transformation to ensure continuous operations
and relevance. While existing research has outlined essential prerequisites for successful …

A growing body of literature shows that despite the significant benefits of artificial
intelligence (AI), its adoption has many unknowns and challenges. However, theoretical …

Scholars and practitioners have paid attention to the critical role of big data analytics driven
by AI in enhancing business performance. However, firms investing in big data analytics …

The potential of artificial intelligence capabilities (AICs) extends beyond fostering both
explorative and exploitative innovations (EXO and EXI); it may also enhance the overall …

How do shareholders respond to technologies hyped in general discourse, eg, artificial
intelligence (AI), if a common understanding is lacking and the technologies are still …

In a dynamic environment, organisations are increasingly compelled to utilise big data
analytics (BDA) to develop organisational resilience, which will help them weather …