The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis
Purpose This study aims to serve as an important resource for customer engagement (CE)
researchers by presenting a comprehensive, up-to-date and objective assessment of the …
researchers by presenting a comprehensive, up-to-date and objective assessment of the …
Value co-creation in tourism and hospitality: A systematic literature review
In this study we organize and analyze the literature on value co-creation in tourism and
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of work
This study investigates the effects of perceived organizational support (POS) and proactive
personality on meaning of work and employee creativity in hotel businesses. Data was …
personality on meaning of work and employee creativity in hotel businesses. Data was …
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
WL Lee, CH Liu, TW Tseng - Journal of Retailing and Consumer Services, 2022 - Elsevier
In the service industry, word of mouth (WOM) has become an important indicator for
influencing customer behaviour and developing marketing strategies. The current study …
influencing customer behaviour and developing marketing strategies. The current study …
Identifying the critical factors for sustainable marketing in the catering: The influence of big data applications, marketing innovation, and technology acceptance model …
Human catering consumption results in serious environmental sustainability to becoming the
most important challenge in the world, and the application of big data will be the key to …
most important challenge in the world, and the application of big data will be the key to …
The effect of E-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan
V Lee, S Park, DH Lee - Global Business & Finance Review, 2022 - search.proquest.com
Purpose: The purpose of this study is to analyze the impact of characteristics of the service
quality of e-commerce platforms on customer satisfaction and purchase intention …
quality of e-commerce platforms on customer satisfaction and purchase intention …
Beyond smart systems adoption: Enabling diffusion and assimilation of smartness in hospitality
The purpose of this study is to investigate the diffusion of smartness in hospitality and,
furthermore, the assimilation of smart technologies in hotel business units. A qualitative …
furthermore, the assimilation of smart technologies in hotel business units. A qualitative …
Measuring customer perceptions of restaurant innovativeness: Developing and validating a scale
E Kim, LR Tang, R Bosselman - International Journal of Hospitality …, 2018 - Elsevier
The primary purpose of the study is to identify customer perceptions of restaurant
innovativeness (CPRI), and accordingly develop a multidimensional scale for measuring the …
innovativeness (CPRI), and accordingly develop a multidimensional scale for measuring the …
Creativity in marketing: Examining the intellectual structure using scientometric analysis and topic modeling
Creativity helps marketers better address customer needs, competitive actions, and
challenges of an unpredictable environment. However, marketing academics have been …
challenges of an unpredictable environment. However, marketing academics have been …
Innovation research in tourism and hospitality field: A bibliometric and visualization analysis
New studies have constantly been emerging in the field of tourism. However, it is not clear to
what extent which study contributes to the literature and tourism application areas. There are …
what extent which study contributes to the literature and tourism application areas. There are …