Introducción. El modelo SERVQUAL se utiliza para evaluar la calidad de los servicios y el
SERVQHOS para evaluar la calidad percibida de la atención hospitalaria. Objetivo. Revisar …

Introduction: The Servqual (an acronym from the words “service” and “quality”) method is
used to assess the quality of provided services on the basis of standardised evaluation …

The primary objective of the current study was to establish and authenticate a conceptual
framework that combines the correlation between customer orientation, service quality …

Mutu pelayanan dari suatu rumah sakit adalah salah satu faktor yang membuat pasien
untuk datang kembali berobat karena perasaan puas yang diterimanya atau bahkan tidak …

Purpose Various dimensions of healthcare service quality were used and discussed in
literature across the globe. This study presents an updated meaningful review of the …

Hospitals vary from one another in terms of their specialty, services offered, and resource
availability. Their services are widely measured with scales that gauge patients' perspective …

Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Because of COVID-19 in the world, enterprises and consumers pay more and more attention
to environmental protection, food safety and health issues. The purpose of this paper is to …

Indonesia initially launched the Universal Health Coverage (UHC) program in early 2014 in
an effort to ensure decent living conditions for all of its citizens through national health …

The service quality presents an important argument in the health-care sector because of its
vital importance and serious impacts on human lives. Therefore, in order to provide optimal …