[HTML][HTML] Sustainable development solutions of public transportation: An integrated IMF SWARA and Fuzzy Bonferroni operator
Developing the quality of public transport has an efficient impact to attract more users to
switch modes from private vehicles to public transport, which has a tremendous capability in …
switch modes from private vehicles to public transport, which has a tremendous capability in …
[HTML][HTML] An exploration and importance-performance analysis of bus rapid transit systems' service quality attributes: Evidence from an emerging economy
Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …
solutions to meet customer transport needs. Since their advent in developing countries, a …
Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry
R Liu, L Cui, G Zeng, H Wu, C Wang, S Yan… - Applied Soft Computing, 2015 - Elsevier
This paper applied fuzzy set theory based on modified SERVQUAL model to analysis
service quality in certification & inspection industry in China. The study consists of 405 …
service quality in certification & inspection industry in China. The study consists of 405 …
[PDF][PDF] A study on the relations between the brand image and customer satisfaction in catering businesses
L Chien-Hsiung - African Journal of Business Management, 2011 - academicjournals.org
Facing with keenly competitive environment and vigorous change, sparing no efforts to keep
customers has become the objectives of competition and the rare resources for catering …
customers has become the objectives of competition and the rare resources for catering …
Railway transit services in Algiers: priority improvement actions based on users perceptions
Abstract The Algerian Government has recently promoted transportation projects such as the
Algiers metro and tramway services that represent a key part of its political and financial …
Algiers metro and tramway services that represent a key part of its political and financial …
Exploring rider satisfaction with arterial BRT: An application of impact asymmetry analysis
Previous studies focus on rider satisfaction and its determinants to improve transit ridership.
However, many incorrectly assume that service attributes have linear and symmetric …
However, many incorrectly assume that service attributes have linear and symmetric …
Gender differences in the user satisfaction and service quality improvement priority of public transit bus system in Porto Alegre and Fortaleza, Brazil
Previous studies have shown that the rider satisfaction on bus services vary between males
and females. As women make a significant number of transit trips in developing countries …
and females. As women make a significant number of transit trips in developing countries …
User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil
Abstract The implementation of Bus Rapid Transit (BRT) is intended to provide higher-
quality services and significantly improve rider satisfaction. Previous studies have …
quality services and significantly improve rider satisfaction. Previous studies have …
Analyzing bus passengers' satisfaction in Dhaka using discrete choice models
The bus transport system in Dhaka is unsafe, unreliable, inefficient and struggles to cope
with the day-to-day mobility of its massive population. Consequently, measuring the …
with the day-to-day mobility of its massive population. Consequently, measuring the …
The gaps in satisfaction with transit services among BRT, metro, and bus riders: Evidence from Guangzhou
This paper explores transit riders' satisfaction with bus rapid transit (BRT) and compares
BRT with conventional bus and metro services using revealed preference data from …
BRT with conventional bus and metro services using revealed preference data from …