Communication relational outcomes in the insurance industry | Emerald Insight Books and
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Purpose: The objective of this paper is to understand the role that perceived value plays in
the insurance industry, as well as its relational antecedents and consequences …

This bibliometric analysis makes a deliberate attempt to convey quantitative and qualitative
knowledge on loyalty with regard to the insurance industry. The study includes an …

Insurance customers in Indonesia are motivated and attach importance to the quality of
electronic services and the perceived value exceeds the expected value. Therefore, this …

This thesis concerns the study of customer loyalty and its antecedents in the UK
manufacturing sector. It adopts a critical realist perspective to the study of customer loyalty …

This study presents the application of soft computing techniques namely as Stepwise
Regression (SR), Neuro-Fuzzy (NF) and Neural Networks (NN) for modeling of dealer …

Purpose: The objective of this paper is to understand the role that perceived justice plays in
the insurance industry, as well as its relational outcomes. Thus, the purpose is to help the …

The objective of this paper is to understand the role that the contact personnel play in the
insurance industry, as well as its evaluative judgements and relational outcomes. Customer …

Main aim of this study is to investigate the effects of trust, satisfaction, transaction spesific
investments and similarity on loyalty and firm performance in distribution channels …

Main aim of this study is to investigate the effects of trust, satisfaction, transaction spesific
investments and similarity on loyalty and firm performance in distribution channels …