The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

Purpose The present study aims to synthesize and conceptualize, through a systematic
literature review (SLR), the current state of gamification knowledge in the tourism and …

Opinions published online about a given experience are known to influence consumers'
decisions. However, such opinions reflect different degrees of engagement which may affect …

Opinions shared by peer travelers help tourists decrease the risks of making a poor
decision. However, the increasing number of reviews per experience makes it difficult to …

Purpose: This study aims to enrich the published literature on hospitality and tourism by
applying big data analytics and data mining algorithms to predict travelers' online complaint …

Purpose Strategic goal achievement in every sector of a company relies fundamentally on
the firm's employees. This study aims to disclose the factors that spur employees of major …

Gamification is here to stay, and tourism and hospitality online review platforms are taking
advantage of it to attract travelers and motivate them to contribute to their websites. Yet …

Restaurant management requires customer responsiveness to deal with increasingly higher
expectations and market competitiveness. This study proposes an approach to simplify the …

Airport hotel chains target the specific and important segment of accommodation near
airports, thus benefiting from travelers seeking to stay near an airport. This study addresses …

The rapid growth of social media in the last decades led e-commerce into a new era of value
co-creation between the seller and the consumer. Since there is no contact with the product …