The ambassadorship potential of employees: Examining the impact of work-related social media posts on consumer attitudes and behaviors

E Soens, AS Claeys - Public Relations Review, 2023 - Elsevier
Employees' work-related social media posts can serve as persuasive sources of
organizational information. Limited research has shown, however, how such posts shape …

Citizen brand: The emergence of brandstanding as organizational engagement and civic duty

L Capizzo, JI Iannacone - Public Relations Review, 2023 - Elsevier
The concept of brandstanding has been embraced by leading public relations firms and
practitioners, but is virtually absent from scholarship. This conceptual essay defines …

Employee-organization identity fusion: Connecting leadership and symmetrical internal communication to identity-and engagement-related outcomes

A Krishna - International Journal of Business …, 2022 - journals.sagepub.com
Employees are key organizational stakeholders whose value to the enterprise's functioning
has long been emphasized in business communication literature. The present study serves …

How violation of consumers' expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory

N Saeed, N Akhtar, R Attri, MZ Yaqub - Journal of Retailing and Consumer …, 2024 - Elsevier
Expectancy violation theory was used as a theoretical foundation to predict the influence of
brands' norms violation, expectation violation, and moral violation in developing luxury …

Consumers' responses to moral controversies of religiously positioned brands: the effects of religiosity on brand loyalty

RMMI Chowdhury, D Arli, F Septianto - European Journal of …, 2022 - emerald.com
Consumers’ responses to moral controversies of religiously positioned brands: the effects of
religiosity on brand loyalty | Emerald Insight Books and journals Case studies Expert …

More than law‐abiding: A multi‐staged consumer study on brand morality

Y Wei, Y Ekinci, K Sit - Psychology & Marketing, 2024 - Wiley Online Library
Today's consumers expect brands to act morally to win their hearts and wallets. Yet, existing
marketing literature provides little clarity on what this behavior entails and how it differs from …

When Firms Continue Doing Business in Aggressor Nations: A Refined Moral Decoupling Perspective on Consumer Response

IL Deuchert, R Böhm, C Meyer… - Journal of …, 2024 - journals.sagepub.com
Russia's invasion of Ukraine prompted many Western companies to pull out of the aggressor
country. This study examines why and when consumers purchase from companies that …

The influence of personal moral philosophies on consumer responses to company moral transgressions: the role of moral reasoning strategies and moral intensity

M Yıldırım - Asian Journal of Business Ethics, 2024 - Springer
Consumers can continue purchasing from or boycott a company in response to unethical
conduct. Moral decoupling and moral rationalization are two mechanisms that aim to explain …

Relationships and identity fusion: Understanding antecedents of employees' megaphoning behaviours in response to corporate misconduct‐related crises

A Krishna - Journal of Contingencies and Crisis Management, 2023 - Wiley Online Library
The purpose of this study was to understand employees' cognitive and communicative
reactions to allegations of corporate misconduct levied against their organization, and …

Understanding Australian Voters' Reactions to Allegations of Political Party Misconduct: The Role of Party Identification

A Krishna, S Kim - International Journal of Strategic Communication, 2023 - Taylor & Francis
Relationships between an organization and its key strategic publics form a central construct
of study in strategic communication and public relations literature. The present study draws …